General Information

EFFECTIVE DATE – Prices and specifications in this catalog are effective January 1, 2014 and are subject to change without notice.

REPEAT ORDERS – Please provide a sample of the previous order, your prior purchase order number, and the previous Enduraline factory order number.

INQUIRIES – If inquiring about an order, please refer to our factory order number and/or your customer number.

PRODUCTION TIMEProduction time on all products is approximately 3 weeks from the date of order entry. Orders cannot be entered for production until all of the following information has been received: Item Number, Quantity, Calendar Style and/or Information Panel Number, Ink Colors, Lenticular Style or Image Number, Imprint Copy and factory approved Artwork (if required). Materials sent under separate cover can lead to delayed and possibly lost orders. Production time does not include time required for order clarification, approval of electronic/email artwork by our Art Department, proof approvals nor any changes requested after the order has been entered.

DEADLINE ORDERS – If order is required for a specific event, give required ship date and authorization for method of shipment. We will make every effort to meet your deadline.

SHIPPING – Orders are shipped UPS Ground Service, F.O.B. factory (Cortlandt Manor, NY). UPS Next Day, 2nd Day and 3 Day Air Service or Express Mail, etc. are available at customer’s request and expense. No C.O.D. orders. Orders with shipping charges billed to your company’s UPS or Federal Express (except FedEx Ground) account are subject to a $2.50 (Z) billing charge per order. All “Ship-To” addresses are verified by our address verification software. If the shipping address on your order is rejected, we will contact you to confirm the shipping address. Orders returned for incorrect shipping addresses are subject to a $12.00 (G) handling charge plus freight charges for re-shipping. Orders with multiple drop-ship locations will be billed an additional $4.00 (G) per shipping location plus freight charges.

POSTAL SHIPMENTS – Orders shipped US Postal Service must be at the customer’s request. Shipments are considered delivered upon receipt by the Cortlandt Manor, NY Post Office. We are not responsible for shipments after the Post Office has received the order.

MINIMUM QUANTITIES – Individual lots on the same order cannot be combined for quantity pricing. The minimum order is as shown. Available in increments of minimum order amount. Orders for “in between” quantities will be billed at the lower quantity price.

PRODUCT PROOF CHARGE – $250 (z), plus set-up charges.

E-MAIL PROOF – Note: Proofs are generally not necessary if the copy supplied is typed or written clearly. No proofs will be sent unless specifically requested. The charge per proof is $12.00(Z). Contact factory for a price regarding proofs for custom lenticular products.

CO-OP ORDERS – Subject to quotation. Please call.

RETURNS – Not accepted without prior written authorization from factory.

CANCELLATIONS – All cancellations must be confirmed in writing. All costs incurred prior to cancellation will be billed. Orders that have already reached our platemaking department cannot be cancelled.

RIGHTS OF PROMOTION – Enduraline reserves the right to use any product imprint that we produce in our promotional advertising without permission
unless otherwise specified in writing at the time the order is placed.

Stock Artwork and Trademarks – We have an extensive library of stock artwork and trademarks available at no charge. When ordering, call for availability.

Custom Lenticular Products – Please refer to product pages.

Custom Artwork and Logos – If you request use of your own artwork or logo, please send camera-ready art to size, or good quality, reproducible black and white copy to size. Photocopies, faxes, business cards and newsprint are not acceptable as artwork.

Artwork – We accept artwork created using MAC or PC versions of the following programs: InDesign, Illustrator or Photoshop. Artwork may be sent as application files, .eps files, .tif files, or as a "print optimized" PDF. Electronic artwork files must include all screen and printer fonts used as well as .eps or .tif images. All artwork should be supplied as vector or 300 dpi., and CMYK for color accuracy. A color printout must be included. Artwork may be sent by Email, FTP, Dropbox, Flash Drive or CD.

Sending artwork via Email, FTP or Dropbox - must be identified with your company name, address, phone and fax numbers and your purchase order number. All files must be compressed to ensure their integrity during email. PC files must be compressed using WinZip; Macintosh files using Stuffit. All other requirements for electronic artwork as listed above apply. A corresponding purchase order and a printout of your artwork must be mailed or faxed to the factory for your order to be entered and to verify your artwork's appearance.

Custom Layout Design and Typesetting – Enduraline can design and typeset your layout for you at a charge of $20.00(G) per 1/4 hour.

Art Touch-Up – Minor touch-up of your logo and type (up to 1/4 hour) is provided free of charge. Additional touch-up time is charged at $20.00(G) per 1/4 hour.

Faxes – Faxes may be sent for copy and for layout, but not as artwork. Please be sure your copy is clear when faxing. On all orders, please submit typewritten copy and ordering information.

Photos – Photos may be included at an additional charge of $50.00(G). Please supply a 300dpi jpeg, tiff or pdf file (to size). Or supply us an actual photo (as large as possible).

Changes or Corrections – Any change after the proof stage requires additional art and preparation, which will be billed at cost, minimum
charge $30.00(G). Furthermore, changes will delay shipping. There can be no further changes once a job has been plated and is press-ready.

PLANT CLOSINGS – Summer - 1st week of July. Winter - Between Christmas and New Year’s.